For HVAC contractors
HVAC reviews, handled. Every customer asked, every review answered — by a person.
$399 a month. No contract. Cancel by text.
Free profile audit — by text, from a person
What's the best review management service for HVAC contractors?
Kingpost is built for HVAC owners who are busiest exactly when reputation matters most. For $399 a month a real person asks every customer for a review, answers every review within one business day in your voice, and texts back every missed call. No contract, and a 30-day money-back guarantee.
The January and July problem
The call you miss at 8pm is the job you lost.
Heat goes out on the coldest night of the year. Air goes out during a heat advisory. In both cases the homeowner is not shopping — they are in distress, they are calling from a list of three names, and they are going with whoever picks up or calls back first. There is no considered-purchase phase. There is a phone and a bad night.
Every one of those calls that rolls to voicemail is not a lead you follow up on Tuesday. It is a system replacement that went to the company two lines below you in the search results, and you will never know it happened, because nothing shows up in your CRM to tell you.
The missed-call text-back is the cheapest fix in this trade and almost nobody in residential HVAC runs it properly. Ninety seconds after the unanswered ring, the caller gets a message with your name on it saying you have them and when you will call. Most of them stop dialling.
88%
of HVAC companies measured took longer than five minutes to reply to a lead.
Source: Hatch, 2024 — reply-time data from 1,071 HVAC companies
The asset you already own
Your maintenance plan is a review engine nobody is running.
No other residential trade has what you have: a book of customers who see your technicians twice a year, on schedule, with no crisis attached. Spring changeover and fall heat check are the calmest, most pleasant interactions in home services. The homeowner is not stressed, the bill is small, and the technician has time to be liked.
That is the best possible moment to be asked for a review, and in most shops it is the moment nobody uses. Reviews get chased after the emotional jobs instead — the emergency, the argument about the capacitor, the replacement quote that came in high — which is exactly when a homeowner is least likely to say something warm.
We work the calm visits. Steady flow, month after month, so your profile is never carrying a three-month gap into the season when homeowners are actually looking. And we ask once per household rather than every visit, because asking a maintenance customer twice a year teaches them to ignore you.
How it works for an HVAC shop
Load-following, like a good system.
-
Send completed jobs once a week — service, maintenance and installs together. Your side of the work is identical in July and in October.
-
We ask every customer once, timed after the visit closes, and hold the ask on any job with an open callback so nobody is asked mid-problem.
-
Missed calls get a text back the same evening they come in, including nights and weekends, and every review gets a reply within one business day.
The Kingpost Guarantee
Three promises. Thirty days to test them.
Every customer asked. Every review answered within one business day. Every missed call texted back. And if the first month doesn't earn its keep, say the word within 30 days and you get your money back — no forms, no argument.
FAQ
HVAC questions
What happens to a call that comes in at 9pm in July?
It gets a text back within minutes, telling the caller you have their number and when you will reach them. That is not a booking, and we do not pretend it is. It is the difference between a homeowner waiting for you and a homeowner scrolling to the next result.
Do you ask maintenance-plan customers for reviews every visit?
No. Asking the same household twice a year turns a customer into a target. We ask once per relationship by default, then again only after something notable — a system replacement, a rescue call, a new technician they have not met. Google also filters duplicate reviews from the same account.
Can you handle the spring and summer volume spike?
That is the point of buying it as a service. Your job count can triple in July and your side of the work stays one weekly export. We staff the reply queue, not you, and the one-business-day promise holds in August exactly as it does in October.
Who actually writes the replies?
A person at Kingpost who has read your review history and knows the difference between a tune-up complaint and a compressor failure. Drafts are AI-assisted and human-checked, and anything about a warranty claim or a refund comes to you before it is posted.
Start with the free audit.
We score your Google profile out of 100, compare you with two or three HVAC companies in your service area, and text you the one thing costing you money right now. Free, by text, and no sales call attached.